jilihot Privacy Policy

1. Information We Collect

When you register and use the jilihot platform, we collect certain personal information that is necessary to provide our services to you. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document for identity verification purposes, as required by Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your GCash or Maya account reference and bank transfer details — is collected when you make deposits or request withdrawals. We do not store full payment card numbers on our servers at any time.

2. How We Use Your Information

The personal data we collect is used primarily to operate, maintain, and improve the jilihot platform for Filipino players. We use your identity and contact details to verify your account, process transactions, and communicate important account updates with you. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct on the platform. We may use your contact information to send you service-related notifications, such as deposit confirmations, withdrawal updates, and security alerts. With your consent, we may also send you promotional communications about new features, sports events, or platform offers — you can opt out of these at any time through your account settings. We do not use your personal data to make fully automated decisions that significantly affect your rights without human oversight.

3. Legal Basis for Processing

jilihot processes your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. Our legal bases for processing include the performance of our contract with you as a registered player, compliance with legal and regulatory obligations, and our legitimate interests in operating a secure and fair gaming platform. Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict data processing agreements. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to handle it securely and in accordance with applicable privacy laws.

5. Cookies and Tracking

The jilihot platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly. Essential cookies are required for the platform to operate and cannot be disabled. We also use analytics cookies to understand how players navigate the platform, which helps us improve performance and usability. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertisers.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act.

7. Your Rights as a Data Subject

As a data subject under Philippine law, you have a number of important rights regarding your personal information held by jilihot. You have the right to access a copy of the personal data we hold about you, and to request correction of any inaccurate or incomplete information. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention requirements. You have the right to object to certain types of processing, including direct marketing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our Data Protection Officer through your account dashboard or by writing to us at the contact details provided at the end of this policy. We will respond to all verified requests within the timeframes required by Philippine law.

8. Retention of Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Marketing consent records are retained for as long as necessary to demonstrate compliance with applicable rules. When data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule. You may request information about the specific retention periods applicable to your data by contacting our support team.

9. Children's Privacy

The jilihot platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete all associated data. Parents or guardians who believe their child has accessed our platform should contact us immediately so we can take appropriate action. We take our responsibility to protect minors seriously and have age verification measures in place at the point of registration.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered players via their account dashboard or registered contact details before the changes take effect. The date of the most recent update is displayed at the top of this page. Continued use of the jilihot platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer by writing to us at [email protected]. We are committed to resolving all privacy-related enquiries promptly and transparently. For formal complaints, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. Our registered contact for data privacy matters is available during standard Philippine business hours. We value your trust and are committed to maintaining the highest standards of data privacy for every Filipino player on our platform.